Enquiry and free estimate
Following your enquiry and completion of our application form, we will review the information and provide you with a free quote, with an itemisation of all the components that make up the cost of certification.
There are no fees until you accept the quote and return the signed contract that includes the conditions for certification.
We will contact you to start the certification process and arrange dates for the Stage 1 Audit. Your assigned auditor will contact you to confirm the date.
Certification Approval & Surveillance Programme
When your Quality Management System complies with ISO 9001 a certificate of approval is issued, which is valid for three years, subject to satisfactory on-going maintenance of your quality management system. Verification is through an audit surveillance programme that is carried out through yearly surveillance visits organised to fit in with your business requirements.
The stage 1 Audit (part of which is generally on site), provides an emphasis on planning the Main Audit, reviews documentation specific to your business and works with your staff to quickly rectify any issues.
The Main Audit measures the effectiveness of the Quality Management System in managing your quality requirements, products, processes and services. The audit is carried out alongside your own people, with results and findings openly discussed and reviewed. At the end of the audit a report is prepared for acknowledgement and acceptance by your company representative. Any corrective actions arising from the audit are discussed and any forward plan of work agreed, including a follow-up visit if needed.
Extensions to scope
QEC will in response to an application for extension to the scope of a certification already granted, undertake a review of the application and determine any audit activities necessary to decide whether or not the extension may be granted. This may be conducted in conjunction with a surveillance audit.
Reduction in scope
QEC will reduce the client’s scope of certification to exclude the parts not meeting the requirements, when the client has persistently or seriously failed to meet QECs requirement for those parts of the scope of certification. Any such reduction shall be in line with the requirements of the standard used for certification.
Three-yearly Re-certification Visit
Every audit needs to be re-assessed. Following satisfactory recertification your certificate is reissued for a further three years.
Complaints and Appeals
On receipt of a complaint or appeal, the certification body will process the case in accordance with our complaints and appeals procedure. An independent panel / person will be appointed to review the case. A copy of our complaints and appeals procedure will be made available upon request.